The needs of our clients come first. That is why we assign every client a dedicated Account Manager to assist with any inquiries that arise. Your business is our business, and we work diligently to ensure your claims are returned on time, your phone calls are answered expeditiously, and you have everything you need to service your customers.

InfraWare team members are dedicated, friendly, and helpful professionals who enable you to get your work done as quickly and efficiently as possible. Unlike other contact centers, our specialists will ask you questions, probe for more information, and accurately transcribe your contents. The result is fair and accurate pricing, applying your own work rules. We care for your adjusters so they can care for your customers.

Receiving a prompt response from any kind of service provider helps build client confidence. It shows the client how the service provider cares. Be it by email, phone call, text message or the next wave of business communication, we strive to make sure all client communications are answered as quickly as reasonably possible.

We understand that not everyone operates from 9 a.m. – 5 p.m. That is why we staff resources from 8 a.m. to 8 p.m. to accommodate every U.S. time zone. Your time is valuable and we want to make sure that time is spent with your customers and not waiting on the phone.

InfraWare Representatives know how important it is for you to get your work done, and we work tirelessly to ensure that we honor our commitments to you. Our Account Managers keep a detailed record of timelines to ensure that your inventories are returned when you need them.

We understand that you have standards in place, which already include your internal set way to conduct business, and that already includes your internal documentation or workflow system. To make sure you get the outcomes you need, we will return completed work in the format of your choosing.

InfraWare’s Property Contents Estimators receive in-depth training, and are provided with resources including QA coaching, reviewing, and mentoring for accuracy in recording and pricing insured content items for replacement, cleaning, and restoration. Our professional estimators assist adjusters in the field with live voice-to-voice transcription, and have the specialized knowledge needed to prompt adjusters for the information that drives the price of an item to settle claims on the spot with homeowners. Our estimators use the newest estimation technology and resources to ensure pricing reflects true costs from major retailers and web-sourced vendors. Price lists are per zip code and updated every month.

By ensuring the accuracy of our work via our well-trained quality assurance staff, quarterly audits, and extensive new employee training, we enable our clients to spend minimal time reviewing completed claims. We help your policy holders get their life back quickly after a loss, building customer loyalty.

InfraWare guarantees 99% accuracy, and there is a multi-step process involved to certify this standard is upheld. This process includes QA on each file before submission and auditing estimators’ files once a quarter. If there is ever a question regarding the accuracy of how a claim was priced, an immediate audit is conducted line-by-line to ensure that the rules set by the Insurance company have been followed. We will fix any errors, review the file again, and make sure it is returned to the adjuster. We also investigate the error and audit the involved estimator’s subsequent files until accuracy standards are met.

InfraWare is proud to staff qualified, dedicated individuals to handle your business from coast to coast. We are rich in experience in our field and promote from within so whomever you speak with, from top to bottom, knows how to help. Domestic service and data processing ensures your data is safe.