Careers at InfraWare

• Gathering case information before live meetings.
• Greeting & interacting with attorneys and other participants.
• Providing technical assistance & troubleshooting as needed.
• Monitoring live meetings and interjecting when necessary.
• Labeling speakers in real-time.
• Taking & confirming orders at the end of live meetings.

• PTO and Sick time after first 30 days of employment.
• Seven paid Holidays, and one additional Quasi Holiday.
• Opportunity to participate in the InfraWare 401(k) retirement plan.
• Available coverage through a competitive medical/dental/vision insurance plan after the first 30 days of employment.
• FSA/DCRA savings accounts.
• Company-paid life insurance.
• Employee Assistance Program for you and your immediate family.

• Strong customer service skills.
• Strong verbal communication skills.
• Familiarity with Zoom.
• Court reporting knowledge and/or experience.

• Understand and address client specifications and feedback.
• Arrive on time for scheduled meetings and court proceedings.
• Keep abreast of transcription software updates and attend refresher workshops as required.
• Communicate with the client or a supervisor when there are issues.
• Keep typing skills sharp by completing regular typing drills.

• PTO and Sick time after first 30 days of employment.
• Seven paid Holidays, and one additional Quasi Holiday.
• Opportunity to participate in the InfraWare 401(k) retirement plan.
• Available coverage through a competitive medical/dental/vision insurance plan after the first 30 days of employment.
• FSA/DCRA savings accounts.
• Company-paid life insurance.
• Employee Assistance Program for you and your immediate family.

• Experience with legal transcription or similar work in insurance.
• Can type at least 70 words per minute.
• Have at least two years of transcription experience.
• The ability to focus for long periods of time.
• Excellent reading skills.

You will assist insurance companies in serving their clients by helping to research and estimate the value of lost, stolen, or damaged items. You will receive descriptions of damaged property items in various formats, including handwritten and audio, that may need to be transcribed.

Your primary work will involve efficiently performing a Google search of each item to decide on a fair replacement based on a set of guidelines provided by the insurance company. Estimators are expected to maintain a minimum number of items per hour post-training.

For more information about what we do at InfraWare, please watch this video.

Work business hours from the comfort of your own home. A competitive starting wage with the potential to earn more based on productivity rate.

Medical, dental, and vision insurance, FSA/DCRA savings accounts, company-paid life and AD&D insurance, supplemental life insurance options, vacation/sick time, retirement plan, an employee assistance program, and a family/team environment.

Pay starts at $10/hr, with the potential to earn more based on production after training is complete.

Candidates must reside in the state of FL, TN, TX, IN, PA, NC, SC, or VA. Candidates must own a desktop computer with Windows 10, dual screens, reliable internet service, and webcam/video chat capabilities.

Candidates must possess strong attention to detail, typing accuracy, and be efficient with keyboard and mouse movements. Candidates must be punctual and dependable, with the ability to work independently and to deadlines.

A High School Diploma or equivalent is required. Google Workspace (GMail with collaboration) experience preferred. Candidates must accurately type at least 60 WPM.